Refund policy

RETURNS & REFUNDS

Thank you for shopping with Alex Terrible. Please review our return and refund policy carefully before placing your order.

ORDER CANCELLATIONS

Orders may be canceled for a full refund only before they have been processed for shipment.

Once an order has been processed, packed, transferred to the shipping carrier, or shipped, it can no longer be canceled or refunded due to a change of mind.

MASKS

Due to the nature of our masks and for hygiene and product-protection reasons, all mask sales are final. We do not accept returns or exchanges for masks unless the item arrives damaged, defective, or you receive an incorrect item.

DAMAGED OR INCORRECT ITEMS

Every customer should record a continuous unboxing video before opening the package, clearly showing the unopened shipping package, shipping label, opening of the package, and condition of the product upon removal.

If your item arrives damaged, defective, or incorrect, please contact us at support@alexterrible.com as soon as possible and provide your order number, photos, and the unboxing video.

Claims of shipping damage may be denied if sufficient evidence of the condition of the package and product upon delivery cannot be provided.

APPAREL & MERCHANDISE

Unused and unworn apparel may be eligible for return or exchange within 14 days of delivery. Items must be returned in their original condition with all original tags and packaging.

Customers are responsible for return shipping costs unless we sent an incorrect or defective item.

Original shipping charges are non-refundable.

REFUNDS

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected, when a return is applicable.

Please allow 5–10 business days for your bank or payment provider to post an approved refund.

QUESTIONS

For questions regarding an order, return, or refund, contact:

support@alexterrible.com