Terms of service
TERMS AND CONDITIONS OF PURCHASE
These Terms and Conditions of Purchase apply to all purchases made through Alexterrible.com, operated by Alexterriblewear Inc., a United States company.
By placing an order through the Website, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Shipping Policy, Return & Refund Policy, and Privacy Policy.
1. PRODUCTS AND AVAILABILITY
We make reasonable efforts to accurately display and describe our products. Because many of our masks involve individual production, finishing, painting, or assembly, minor variations in color, texture, finish, or appearance may occur.
Such minor variations do not necessarily constitute a defect.
Product availability may change without notice.
2. ORDERS
Submitting an order does not guarantee acceptance of the order.
We reserve the right to cancel or refuse an order when reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, inventory errors, shipping restrictions, or other circumstances preventing fulfillment.
If we cancel an order before shipment, any amount collected for the canceled items will be refunded.
3. IN-STOCK ITEMS
Unless otherwise stated on the product page, available masks are stocked at our U.S. facility.
Please allow up to 2 business days for order processing before shipment.
Processing time is separate from carrier transit time.
4. PRE-ORDER ITEMS
Products specifically marked PRE-ORDER are not currently available for immediate shipment.
Please allow approximately:
2 weeks for production, plus
2 additional weeks for transportation to our U.S. facility.
The estimated total pre-order processing period is therefore approximately 4 weeks before the item is ready to be shipped to the customer.
These timeframes are estimates and may occasionally be affected by production, transportation, customs, or other circumstances outside our reasonable control.
By purchasing a PRE-ORDER product, you acknowledge its stated estimated fulfillment timeline.
5. PRICES AND PAYMENT
All prices are displayed in the currency indicated on the Website.
Applicable sales taxes, shipping charges, duties, and other charges will be displayed or calculated where applicable.
Payment must be successfully authorized before an order can be fulfilled.
6. SHIPPING
We ship within the United States and internationally.
Orders may be shipped using UPS, USPS, FedEx, DHL, or other available carriers, depending on the destination and service selected.
Delivery dates provided by carriers are estimates and are not guaranteed by Alexterriblewear Inc.
Once an order has been transferred to a shipping carrier, carrier delays, customs processing, weather disruptions, and other transportation events may be outside our control.
7. INTERNATIONAL ORDERS, DUTIES & TAXES
International customers may be responsible for customs duties, import taxes, VAT/GST, brokerage charges, or other fees imposed by the destination country unless those charges were collected at checkout.
Customers are responsible for providing accurate shipping and customs information.
8. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy, which forms part of these Terms.
Due to the nature of our masks, mask sales are final except where otherwise required by applicable law or where an item arrives damaged, defective, or incorrect, as further described in our Return & Refund Policy.
Orders that have already been processed and transferred to the shipping carrier generally cannot be canceled.
9. DAMAGED PRODUCTS
Customers should inspect their order immediately upon delivery.
We strongly recommend recording a continuous unboxing video showing the unopened shipping package, shipping label, opening of the package, and condition of the product.
Claims concerning damaged, defective, or incorrect products should be submitted promptly with the order number and available supporting evidence, including photographs and, where available, an unboxing video.
Claims may be denied where sufficient evidence cannot be provided to establish the condition of the shipment upon delivery.
10. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information.
We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
If a package is returned to us because of an incorrect address, failed delivery, or other customer-related delivery issue, additional shipping charges may apply before the package can be resent.
11. INTELLECTUAL PROPERTY
All Website content, product designs, mask designs, photographs, graphics, logos, trademarks, artwork, and other intellectual property displayed on the Website are owned by or licensed to Alexterriblewear Inc. or their respective owners.
Purchase of a product does not grant the purchaser any right to reproduce, manufacture, commercially exploit, or otherwise use our intellectual property without authorization.
12. FRAUD AND CHARGEBACKS
Customers should contact us at support@alexterrible.com if there is a problem with an order so that we have an opportunity to investigate and resolve the issue.
We reserve the right to provide order records, tracking information, delivery confirmation, communications, and other relevant evidence to payment processors or financial institutions when responding to payment disputes or chargebacks.
Fraudulent transactions or knowingly false claims may be reported to the appropriate payment provider or authorities where permitted by law.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Alexterriblewear Inc. will not be liable for indirect, incidental, special, or consequential damages arising from the purchase or use of products or use of the Website.
Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded or limited under applicable law.
14. GOVERNING LAW
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version published on the Website at the time of purchase will apply to that transaction, subject to applicable law.
16. CONTACT
Questions regarding purchases or these Terms may be directed to:
Alexterriblewear Inc.
Email: support@alexterrible.com
Florida, United States